Privacy Policy

Last updated: June 2025

At The Elements, we take your privacy seriously. This policy explains how we collect, store, and use your personal information.

1. What We Collect

We may collect and store the following:

  • Name, email address, phone number

  • Appointment and health-related details you share with us

  • Payment and billing information

  • Communications sent via email or our website contact form

  • Cookies and usage data from our website

2. Why We Collect It

We collect data to:

  • Schedule and manage your appointments

  • Understand your health history for safe and personalised treatment

  • Respond to your enquiries

  • Improve our website and services

  • Comply with legal and professional requirements

3. Lawful Basis for Processing

Under UK GDPR, we collect and process your data based on:

  • Consent – when you provide information voluntarily (e.g., booking or enquiry)

  • Contract – to deliver the services you've requested

  • Legal obligation – for tax or regulatory compliance

4. How We Store Your Data

All client information is stored securely.
Health notes are kept in line with professional standards and UK legislation.
We will never sell or misuse your data.

5. Third Parties

We may use third-party tools (like booking or email services) which store data securely under GDPR-compliant terms. These include:

  • Acuity Scheduling

6. Your Rights

You have the right to:

  • Access the information we hold about you

  • Request corrections or deletion

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To make a request, email us at: info@theelementsproject.com